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Problems and Solutions

Email us your questions

Email us your query and we'll aim to find you a solution

At The Garage Door Centre, we strive to offer helpful solutions to both new and existing customers.

If you think we could assist you in supplying a new garage door to solve your problems, please contact us!


Telephone: call us on 0800 525 442


What's the standard size for a garage door?


There are many different standard sizes, and many doors can be made to fit your individual garage opening. There is no 'one size fits all' when it comes to doors, as all houses are different. There are also different ways to fit different garage doors, some fit behind the opening and some fit in between - so if you are unsure on which size door will suit your opening, ask one of our trained garage door specialists for help.


What if my ground is not level?


Our dedicated surveyor will assess whether your ground is level enough for your new garage door to work properly, if it is not level, there is a possibility that you will need to have this remedied before we can install, however there are some options that we can work on to overcome some irregularities of ground.


I cannot get a vehicle into the garage because the door opening is too small?


This could be one of two problems.

If this is due to an already existing installation inbetween the structural opening, a replacement door fitted to the inside face of the garage opening will maximise drivethrough width. We recommend replacing your current garage door with a door that does not physically travel through the opening when operated. Providing there is enough room to fit to a reveal (face to fit the door) either side and sufficient internal headroom.

We would recommend a garage door such as:

If the problem is drive-through height then are three solutions.


My garage door is very heavy to open, can I buy a remote control electric operator to help?


No! Repair or replace the garage door. If the garage door is too heavy, either the springs have worn out and lost their tension or something potentially more serious is wrong such as worn parts in the rollers or the lifting arms.

If they were to break during operation the result could be very serious!

A remote control electric operator is not a quick fix solution to a heavy garage door. It will help in the lifting of large garage doors, especially one piece up and over doors which require a lot of initial momentum to move, but all electric operators have safety systems built in to detect an obstacle when hit. If you fit an electric operator to a badly fitted or worn garage door, the safety sensors have to be overriden to prevent false signals being detected by the operator and causing constant auto reverse situations. An electric operator should only be installed to a perfectly balanced garage door whatever the age and model.

Find out more about our electric garage door openers


My vehicle has to be moved back every time to open and close the garage door as our door swings outwards and hits the bumper. Our short driveway means this is a constant problem?


Unfortunately there is no way to amend this except replacing the existing garage door with a more suitable door type.

This could be either:

All the above types of garage doors do not swing out through the sectional garage door easily cope with short drivewayopening during the opening or closing cycle which means you can stand or park right up to them and still operate without having to move.

The internal operation is also vertical and straight so if you own a high backed 4x4 vehicle it will not be a problem with closing when the vehicle is inside the garage.

Other benefits from a vertically or horizontally operating garage door include:

  • Better sealing properties
  • Better security
  • Usually very quiet operation
  • Longer life span
  • More versatile sizing options


Will you take out my brick built central pier?


We can provide you with the name of a local builder, and would recommend that you have this work done prior to us surveying for the fit of your next garage door.


I would like a garage door that I don't have to open fully to enter my garage as I go in and out frequently to get household items and access the fridge/freezer?


There are two solutions to this problem:

Purchase a Side-Hinged garage door. A Side-Hinged garage door is bi-parting and can be used with just one side of the door open. Click here for more information.

Buy one of the many garage doors available now with a pedestrian door built into the main door panel. This offers simple entry and exit through a very convenient pedestrian door built into the main door. Click here for more information.

For more answers to many commonly asked questions please go to our current FAQ's section

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